Refund & Return Policy 

At Zeekay Solutions, your satisfaction is our top priority. We take great care in ensuring every order is processed, packed, and delivered with the highest standards. However, if you encounter an issue, please review our Refund and Return Policy below for clarity on how we handle such situations.

Return Policy

We want you to be fully satisfied with your purchase. If you receive a book that is damaged, defective, or misprinted, we are here to help.

Conditions for Return:

• Eligibility: Returns are only accepted for items that arrive damaged, defective, or with printing errors.
  
  
• Notification Period: You must notify us within 3 calendar days of receiving your order.
  
  
• Condition of Item: The book must be unused, unmarked, and in its original packaging.
  
  
• Proof Required: Clear photos of the issue must be provided to process your request.
  
  

Return Shipping:

• If the issue is due to our error (e.g., incorrect, damaged, or defective item), we will cover return shipping costs.
  
  
• If the return is for any other reason, shipping charges will be borne by the customer.
  
  

Refund Policy

We understand the importance of timely refunds and aim to make the process simple and transparent.

Refund Scenarios:

• Order Cancellations: Full refunds are issued if the order is cancelled before shipping.
  
  
• Approved Returns: Once your returned item is received and inspected, a refund will be issued to your original payment method within 7–10 business days.
  
  
• Damaged Deliveries: If your item arrives damaged and your return is approved, your refund will be processed as soon as the product is returned to us.
  
  

Please note, we cannot offer refunds for:

• Items returned without prior approval
  
  
• Requests made after the 3-day window
  
  
• Used or marked books
  
  

How to Request a Return or Refund

To initiate a return or refund request, please contact our support team at solutionszeekay@gmail.com with the following details:

1. Your Order Number
   
   
2. A brief description of the issue
   
   
3. Photographic evidence (if applicable)
   
   

Our team will respond within 1–2 business days to assist you with the next steps.

Additional Notes

• This policy applies strictly to purchases made directly from ZeekaySolutions.com.
  
  
• Custom or bulk orders may be subject to separate terms and are non-refundable unless otherwise agreed in writing.
  
  
• We reserve the right to deny returns that do not meet our policy criteria.
  
  

If you have any questions or concerns, don’t hesitate to reach out. We’re here to support you every step of the way.

Thank you for choosing Zeekay Solutions.